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Withdrawal rights. Products return

6.1. The Customers who correspond to the definition under point 1.5 of the General Conditions are entitled to withdraw from the Contract without any penalty and without specifying the reason, within 14 working days from the date in which they received the merchandise.

6.2. The shipping charges for returning the goods shall be borne by the customer. The merchandise must be returned to the Seller at the following address:
Via Firenze, 41
06073 Taverne di Corciano (PG)

InOut (sede operativa n°3)
Via dei Mille, 16/18/20/22
59013 Montemurlo (PO)

Via dei Gonfienti 4/17
59100 Prato

Per Hoka One One, Teva and COMPRESSPORT:
Via Venezia, 15 A
35010 Perarolo di Vigonza (PD)

The risks associated with the transport of the Products the return of which is requested is solely borne by the Customer.

6.3. Customers may legally exert their right of withdrawal only and absolutely vis-à-vis Products: (a) returned in their original package, complete in all its parts (including its internal and external wrapping and any supplementary documentation and equipment) and undamaged; (b) intact and complete with accessories, which have never been used and are unaltered and undamaged and in the same conditions in which they were received by the Customer. Should the package or wrapping be damaged, the Customer is under the obligation to point it out to the carrier and/or the forwarding agent at the time of redelivering the Products, failing which the right to return the Products will lapse.

6.4. The return of Products following on withdrawal under the points set forth herein above is allowed anyway only if it is specifically authorized by the Seller in terms of the procedure under this clause. Without prejudice to whatever is stated under point 6.3, in order to have their Products returned, the Customers must comply with the following instructions: (a) fill in completely and correctly and electronically send the return form available in the Website’s Account section following the instructions given therein within 30 working days from the date of receipt of the merchandise. Alternatively the Customers can notify their exercise of the right of withdrawal within the same 30-day deadline: (i) through a registered letter with advice of receipt addressed to the Seller or (ii) phone the number +39 0422 1440015 or

(b) return the Products purchased by means of one single order through one single delivery. The Seller will not accept the return of Products sold by virtue of one same order that the Customer sent back separately; (c) deliver to the carrier the Products for returning within 10 working days from the date on which the Customer received them.

6.5. The return of Products vis-à-vis which Customers exercised their right of withdrawal in compliance with the limitations laid down by the law and by these General Conditions will entitle Customers to the reimbursement of the applicable purchase price. A return that is unauthorized and/or anyway unaccepted by the Seller in that it does not comply with the aforementioned conditions will be notified to the Customers who can choose whether to ask for the Products’ delivery at their own expense.

6.6. After the Seller has received the returned Products and verified their compliance and the exercise of the right to withdrawal specified by the law and by the General Conditions, the Seller will send the Customer an e-mail of confirmation that the return has been accepted and will reimburse the Customer the price of the returned Products, net of the carriage charges wherever they are chargeable to the Customer.

6.7. If the Products were paid: (a) with a credit card or with a prepaid card, the amount for reimbursement will be credited back to the same card used by the Customer to make the purchase; (b) through PayPal, the amount for reimbursement will be credited back to the same PayPal account used by the Customer to make the purchase; (c) through cash on delivery, the amount for reimbursement will be credited back to the current bank or post office account that the Customer has indicated on the return form.

6.8. The time required to obtain the actual reimbursement of the price paid to purchase the returned Products depends on the correctness of the data provided to the Seller and on the time taken by the banks that attend to the necessary transactions. Customers are notified and accept that it must take no longer than 30 days from the date on which the Seller received the returned Products and verified that the withdrawal and the Products comply with the applicable conditions before this reimbursement is actually credited back to them.

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