Cookies Policy

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FAQ

My order

From where can I see all the details of all my orders?
In the Account section, it is possible to refer to all the details of orders in progress and past orders.

May I change the data of an order that has just been concluded?
It is impossible to make changes to a concluded order or to incorporate several orders in one single consignment.

May I change the delivery address of an order in progress?
For security reasons, we cannot alter the address indicated for the package’s delivery.

Returns and Reimbursement

How do I start a return procedure?
To start a return or replacement procedure you only need to login into your Account, click on "Orders" and then on "Return request".

How much time do I have to return the merchandise?
You can return the merchandise within 30 working days from the delivery of the package to your home. For the exact procedure, you can consult the return information section. In order to activate the return procedure, just access your Account and click on ‘return’.

May I change a purchased article?
If you are dissatisfied with a purchased article, you can activate the return procedure, as explained in the Return Information. It's only possible to replace the article with another one of different size.

If I throw the tags away can I return anyway?
The presence of intact tags is essential for the acceptance of your return. Therefore, we recommend that you do not throw them away or detach them from the article, leaving the seal intact.

Is the return always free of charge?
No, it isn't. The transport cost is chargeable to the subject who returns the article. For the return and reimbursement procedures, consult the Return Information page.

What are the reimbursement times and procedures?
From the day in which we receive the return care of our warehouses and carry out the quality check on the article, we proceed with activating the reimbursement practice. Reimbursement times through the credit card’s issuer are quick but it does not depend on us. In order to have information on the reimbursement practice that has already been commenced, you can contact us.

Newsletter and Contacts

How can I cancel the Newsletter?
If you no longer wish to receive fashion and special promotions news directly in your post box, you can cancel in two ways:


- by clicking on “Unsubscribe” in one of the Newsletters you have received;
- by accessing your profile in the Account section and ticking the box concerning the Newsletter’s reception.

How may I contact you?
You can contact us from contact us page.

Size

Where can I find information about the correspondence of sizes?
All the international size conversions are available in the Size Guide. The size quoted on the product sheets is the size indicated on the article by the designer.

May I have additional information about the fit?
Our stylists indicate on the product sheets special fits that have arisen from shooting photographs or which are indicated directly by the manufacturer. For the products in which this specification does not appear, we recommend that you buy your usual size, consulting the international conversions in our Size Guide if necessary.

I have seen an article that I like but I cannot find my size. Could it possibly be available shortly?
The available sizes of an article are all published in Paragonshop. Sometimes the product is replenished during the course of the season: we recommend that you register and put aside the article on your Whishlist, which will make it easy for you to check its availability.



We deliver in
2 working days
Return until 30 working days
from delivery date
Free substitution
Assistance service
+39 0556818999
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