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Property of Artcrafts International S.p.A

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Shipments

What are the carriage charges?
For every dispatch, the following carriage charges are debited:
Italy: € 4,50 (free  50 euro)
U.K.: £ 8,00
European Community Countries: € 18,00
For other countries click here for details.

If I buy several articles in an order, do the carriage charges increase?
Up to three articles, the carriage charges stay the same.

Local taxes
The sales price includes VAT. Outside the European Community, customs and local taxes can be debited to the purchaser.

What are the average delivery times?
The standard delivery is expedited within 2-5 working days for all European Community countries. For other Countries, it is necessary to track the delivery.

May I check the tracking of my order?
Information about the delivery is available on the website.
For deliveries outside Italy, the information is provided by UPS for Europe and DHL for extra-CEE.
For deliveries in Italy, the information is provided by Bartolini Corriere Espresso.

May I choose the delivery time?
All the delivery procedures are indicated on the internet website of the forwarding agent to whom we have assigned the ordered product.

May I change the delivery address of my order?
It is impossible to alter the address once the order has been concluded.